Automate Business Processes, Procedures and Protocols
Industry
Travel and Event
Business and IT Challenges
- Data Update and Integrity: Since all team members are on the go most of the time, they were making use of a cloud based storage system to store their schedule updated via Excel sheet. The critical problem arose when the system generated conflicted copies when 2 team members happened to update the Excel sheet at the same time. This caused complications and the company had to spend hours to figure out which copy contained the most recent update data.
Immediate Needs
- Cloud based record management functionality
Outcome
After rolling out KUMO, Crossroad Pte Ltd Management Team have seen changes in their company daily operations in terms of
- Standardization
Excellent improvement as structure has been introduced to the company.
Dennis Loo, Director of Crossroad Pte Ltd, shared, “I love KUMO. I use it every day. Before using KUMO, we were using Excel spreadsheets and storing them in a cloud-based storage but sometimes it could be quite troublesome when we were simultaneously updating our data. From time to time certain entries might not be there. As a consequence, we had to trace back the entry manually in the sea of entries we had just entered, which created unnecessary additional work and caused valuable time loss in non-productive work. Sometimes we missed a few payment collections because the financial data does not tally in the Excel sheets. KUMO has changed our operational business processes around. With KUMO we are able to run our company more efficiently. The cloud based solution has boosted up our productivity tremendously. More importantly, it has helped us generate more sales. A specific example is we are able to tally the accounting numbers every month. With KUMO set up, we can see who still owes us and trace back the payment which has been made easily. One of the features I like very much is the Automated Overdue Payment Reminder. It has reduced my time of reminding customers for payment 1 by 1 via e-mails or phone calls. KUMO has been really helping us. I strongly believe that KUMO will also help other SMEs. I also believe that KUMO is very valuable to most companies.”
- Business Processes, Procedures and Protocols
Their current business processes, procedures and protocols have been strictly enforced through KUMO. Each team member has to follow a strict data entry process in order to have a complete set of data stored in the system for future use. Although they find it tedious for the entry part at first, they quickly realize the benefit of the compulsory process they must have for exemplary follow up.
Moreover, the current business processes, procedures and protocols are now documented so that the knowledge is reusable. The knowledge now is not just in the head of the management team anymore. It is consolidated in 1 shared environment so that everybody can get access to whenever they need it. When recruiting new staff, they can use the procedures to train new staff on:
- How to apply KUMO to their daily operations
- How to manage prospects
- Standard operation procedures for events and studio projects
- Productivity
KUMO has saved Crossroad team members’ time which they used to spend on the mundane daily tasks. Now they can dedicate more time in sales and focus on their clients.
Customer Satisfaction
Adam commented on KUMO, “The product itself and vision behind it are EXCELLENT and I would gladly recommend in a heartbeat to all people I know. Besides, it is funded by Singapore government so we can improve our business without running into cash flow problems. KUMO Product Delivery Team’s work is very exemplary. They are very responsive to customers. The Automated Thank You Note which is sent out to our customers after we have delivered our artwork or finished an event is very impressive. Before this feature was implemented, we had been spending hours coming up with an effective way to express our gratitude to our customers. However, we were not able to execute what we always wanted to because we were so busy with our work. Until the automation in KUMO came into the picture and has been helping us show our appreciation to our customers for the business engagements they have been having with us. Building customer relationship is crucial to our business as we understand that the good business relationship will eventually result in great business opportunities which in turn will contribute to more fruitful businesses in the long run. We never expect perfection but we appreciate KUMO Product Delivery Team striving for perfection.”
Adam and Dennis are very satisfied with the overall quality of service they have received from KUMO. They think we have been very helpful, responsive and efficient in addressing their business and IT challenges.
